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Where The World Comes to Study
  • About
    • A Word from the Director
    • About Vancouver
    • Why Students Choose VGC
    • Ethics Guide and Statement of Purpose
    • Accreditations and Affiliations
    • Corporate Social Responsibility
    • VGC Blog
  • Online Classes
    • VGC Virtual – Express English
    • VGC Virtual – University Preparation
      • VGC Virtual – University Foundations
      • VGC Virtual – Online University Preparation
    • VGC Virtual – Online English
    • VGC Virtual – Online Business Certificates
    • VGC Virtual – Reputation and Accreditations
  • School of English Language
    • English Programs and Schedule
    • English Equivalency
    • Global English
    • IELTS Preparation
    • University Preparation
    • Elective Choices
    • TESL
    • Summer Programs
      • Teen Summer Camp – High School Preparation/Young Executive Program
      • Cambridge Preparation Courses
  • School of International Business
    • Business Programs and Schedule
    • Diploma in Managing Customer Relationships
    • Diploma in Managing Customer Relationships with Co-Op
    • Diploma in Business Communications
    • Diploma in Business Communications with Co-Op
    • Four Week Business Certificate Programs
    • Two Week Intensive Business Programs
      • Entrepreneurship: How to Create a Successful Business
      • Marketing Through Social Media
      • Leadership
  • Afternoon Classes
    • About Our Afternoon Plus Classes
    • Speaking and Error Correction Plus
    • Beginner Plus
    • Pronunciation Plus
    • Academic Preparation Plus
    • Grammar Plus
    • TOEFL Plus
    • Business English Certificate Program
    • Job Search
  • Student Services
    • VGC Activities
    • Housing and Accommodation
      • Become a Homestay Family
    • Extra Student Services
  • Pathways
    • List of University Pathways
    • How University Pathways Works
  • Cambridge Tests
    • Cambridge Assessment Admissions Testing
  • Apply
    • Apply to VGC Virtual
    • Apply to VGC
    • Online Placement Test
    • Make a Payment
    • Start Dates
    • Price List
    • Policies
    • Agent Media Library
  • Contact

Diploma in Managing Customer Relationships Equipping students with a comprehensive set of theories, skills, and practices on the most effective ways to manage customer relationships in a business environment. This program includes sales techniques, managing customer expectation, and understanding customers in a North American business setting. Diploma in Managing Customer Relationships Equipping students with a comprehensive set of theories, skills, and practices on the most effective ways to manage customer relationships in a business environment. This program includes sales techniques, managing customer expectation, and understanding customers in a North American business setting.

Diploma in Managing Customer Relationships

INTRODUCTION

The Diploma in Managing Customer Relationships equips students with a comprehensive set of theories, skills, and practices on the most effective ways to manage customer relationships in a business environment. This program includes sales techniques, managing customer expectations, and understanding customers in a North American business setting. Students will gain knowledge through individual and group based instructional models.

Students taking the Diploma are encouraged to add Capstone to their program. This will become mandatory in 2020.

  • Marketing Essentials
  • Applied Leadership in the Workplace
  • Practical Sales Techniques
  • Practical Business Calculations
  • Principles of Managing Customer Relationships
  • Introduction to Canadian Business Management

OBJECTIVES

Upon the completion of this diploma, the successful student will:

  • have a good understanding of business terms, theories and organizational structure for Canadian business.
  • be able to use basic mathematics for everyday business calculations.
  • prepare and execute various customer service strategies.
  • demonstrate effective communication skills in business writing and business presentations.
  • recall, generalize and demonstrate leadership skills as they relate to staff management and customer management.
  • have a good understanding of, and be able to apply marketing strategies to business.
Program Information

Monday to Thursday – 8:45am to 1:50pm
Friday – 8:45am to 11:45am

– Class start and end times may vary as schedules will be modified to accommodate Canadian holidays.

Duration

520 hours of instruction, 26 weeks in duration.

*Please consider reading weeks when planning the duration of your studies.

Admission Requirements
International Students:

  • Complete high school or be a mature student of 18 years and older.
  • Reach an IELTS 5.5 (academic) or TOEFL 70 or equivalent or achieve a VGC Level 6 Upper Intermediate or pass the VGC placement test.
  • Pass an admissions interview


Domestic Students:

  • Complete high school.
  • Pass an admissions interview.
Start Dates
  • 2021:
    January 4th • February 1st • March 1st • April 6th • May 3rd • May 31st • July 5th • August 3rd • August 30th • October 4th • November 1st • November 29th
  • 2021 Reading Week:
    • March 29th – April 2nd
    • June 28th – July 2nd
    • September 27th – October 1st
    • December 27th – 31st

 

  • 2022:
    January 4th • January 31st • February 28th • April 4th • May 2nd • May 30th • July 4th • August 2nd • August 29th • October 3rd • October 31st • November 28th
  • 2022 Reading Week:
    • March 28th – April 1st
    • June 27th – July 1st
    • September 26th – September 30th
    • December 26th – 30th
Fees
  • Registration fee: $150 – Unless already registered as a VGC Student.
  • Tuition Fee: $8900
  • Material Fee: $240
  • Textbook Fee: $450
  • Administrative Fee: $20
  • Assessment Fee: $70
Apply to Diploma in Managing Customer RelationshipsDOWNLOAD DMCR PROGRAM OUTLINE

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Contact Info

  • +1.604.688.9057
  • info@vgc.ca

Hastings Campus:
411 West Hastings Street | Vancouver, BC, V6B 1L4 | Canada

Granville Campus:
535 Granville Street | Vancouver BC, V6C 1X6 | Canada

         

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