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  • About
    • A Word from the Director
    • About Vancouver
    • Why Students Choose VGC
    • Awards
    • Ethics Guide and Statement of Purpose
    • Accreditations and Affiliations
    • Corporate Social Responsibility
    • VGC Blog
  • School of English Language
    • English Programs and Schedule
    • English Equivalency
    • Global English
    • IELTS Preparation
    • University Preparation
    • Cambridge Preparation (CAE)
    • Elective Choices
  • School of International Business
    • Business Programs and Schedule
    • Diploma in Managing Customer Relationships
    • Diploma in Managing Customer Relationships with Co-Op
    • Diploma in Business Communications
    • Diploma in Business Communications with Co-Op
    • Diploma in Applied Communications
    • Diploma in Applied Communications with Co-Op
    • Four Week Business Certificate Programs
    • Business Seminars
      • Entrepreneurship: How to Create a Successful Business
      • Marketing Through Social Media
      • Leadership
  • Afternoon Classes
    • About Our Afternoon Plus Classes
    • Speaking and Error Correction Plus
    • Beginner Plus
    • Pronunciation Plus
    • Academic Preparation Plus
    • Grammar Plus
    • Business English Certificate Program
    • Job Search
  • Summer Camp
    • Junior Program
    • Teen Program
    • Adult Program
  • Services
    • VGC Activities
    • Extra Student Services
    • VGC Homestay
    • VGC Student Residences
    • Become a Homestay Family
  • Pathways
    • List of University Pathways
    • How University Pathways Works
  • IELTS & Cambridge Testing
    • IELTS Testing
    • Cambridge Assessment Admissions Testing
  • TESL
  • Apply
    • Apply to VGC
    • Online Placement Test
    • Make a Payment
    • Start Dates
    • Price List
    • Policies
  • Contact
  • Vgc Lessons
  • My VGC Account
    • Login
    • Student Registration
    • Partner Registration

Diploma in Managing Customer Relationships Equipping students with a comprehensive set of theories, skills, and practices on the most effective ways to manage customer relationships in a business environment. This program includes sales techniques, managing customer expectation, and understanding customers in a North American business setting. Diploma in Managing Customer Relationships Equipping students with a comprehensive set of theories, skills, and practices on the most effective ways to manage customer relationships in a business environment. This program includes sales techniques, managing customer expectation, and understanding customers in a North American business setting.

Diploma in Managing Customer Relationships

INTRODUCTION

The Diploma in Managing Customer Relationships equips students with a comprehensive set of theories, skills, and practices on the most effective ways to manage customer relationships in a business environment. This program includes sales techniques, managing customer expectations, and understanding customers in a North American business setting. Students will gain knowledge through individual and group based instructional models.

Capstone is part of the Business Diploma program.

  • Marketing Essentials
  • Applied Leadership in the Workplace
  • Practical Sales Techniques
  • Practical Business Calculations
  • Principles of Managing Customer Relationships
  • Introduction to Canadian Business Management

OBJECTIVES

Upon the completion of this diploma, the successful student will:

  • have a good understanding of business terms, theories and organizational structure for Canadian business.
  • be able to use basic mathematics for everyday business calculations.
  • prepare and execute various customer service strategies.
  • demonstrate effective communication skills in business writing and business presentations.
  • recall, generalize and demonstrate leadership skills as they relate to staff management and customer management.
  • have a good understanding of, and be able to apply marketing strategies to business.
Program Information

Monday to Thursday – 8:45am to 1:50pm
Friday – 8:45am to 11:45am

– Class start and end times may vary as schedules will be modified to accommodate Canadian holidays.

Duration

520 hours of instruction, 26 weeks in duration.

*Please consider reading weeks when planning the duration of your studies.

Admission Requirements
International Students:

  • Complete high school or be a mature student of 18 years and older.
  • Reach an IELTS 5.5 (academic) or TOEFL 70 or equivalent or achieve a VGC Level 6 Upper Intermediate or pass the VGC placement test.
  • Pass an admissions interview


Domestic Students:

  • Complete high school.
  • Pass an admissions interview.
Start Dates
  • 2023:
    January 3rd • January 30th • February 27 • April 3rd • May 1st • May 29 • July 4th • July 31st • August 28th • October 2nd • October 30th • November 27
  • 2023 Reading Week:
    • March 27 – March 31
    • June 26 – June 30
    • September 25 – September 29
    • December 25 – December 29
  • 2024:
    January 2 • January 29 • February 26 • April 2 • April 29 • May 27 • July 2 • July 29 • August 26 • October 1 • October 28 • November 25 • December 30
  • 2024 Reading Week:
    • March 25 – March 29
    • June 24 – June 28
    • September 23 – September 27
    • December 23 – December 27
Fees
  • Registration fee: $500 – Unless already registered as a VGC Student.
  • Tuition Fee: $8900
  • Material Fee: $240
  • Textbook Fee: $450
  • Administrative Fee: $20
  • Assessment Fee: $70
Apply to Diploma in Managing Customer RelationshipsDOWNLOAD DMCR PROGRAM OUTLINE

PTIB Approved Program

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Contact Info

  • +1.604.688.9057
  • info@vgc.ca

Hastings Campus:
411 West Hastings Street | Vancouver, BC, V6B 1L4 | Canada

Granville Campus:
535 Granville Street | Vancouver BC, V6C 1X6 | Canada

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530 Hornby Street | Vancouver BC, V6C 2E7 | Canada

 

            

     

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