Diploma in Managing Customer Relationships

Diploma in Managing Customer Relationships

INTRODUCTION

The Diploma in Managing Customer Relationships equips students with a comprehensive set of theories, skills, and practices on the most effective ways to manage customer relationships in a business environment. This program includes sales techniques, managing customer expectations, and understanding customers in a North American business setting. Students will gain knowledge through individual and group based instructional models.

OBJECTIVES

Upon the completion of this diploma, the successful student will:

have a good understanding of business terms, theories and organizational structure for Canadian business.
be able to use basic mathematics for everyday business calculations.
prepare and execute various customer service strategies.
demonstrate effective communication skills in business writing and business presentations.
recall, generalize and demonstrate leadership skills as they relate to staff management and customer management.
have a good understanding of, and be able to apply marketing strategies to business.

Program Information

Monday to Thursday – 8:45am to 1:50pm
Friday – 8:45am to 11:45am

– Class start and end times may vary as schedules will be modified to accommodate Canadian holidays.

Duration

24 weeks of academic study.
480 hours of instruction.

*Please consider reading breaks when planning the duration of your studies.

Admission Requirements

International students must complete high school or be a mature student 18 years and above.
International students must reach an IELTS 5.5 or equivalent or complete VGC level 5 intermediate program or pass VGC Placement test.
Domestic students must complete high school.

Start Dates

2019 • January 2nd • January 28th • Febuary 25th • April 1st • April 29th • May 27th • July 2nd • July 29th • August 26th • September 30th • October 28th • November 25th

2020 • January 28th • February 24th • March 30th • April 27th • May 25th • June 29th• July 27th • August 24th • September 28th • October 26th • November 23rd

2019 Reading Breaks • March 25th – 29th • June 24th – 28th • September 23th – 27th • December 23th – 27th

2020 Reading Breaks • March 23rd – 27th • June 22nd – 26th • September 21st – 25th • December 21st – 25th

Fees

Registration fee: $150 – Unless already registered as a VGC Student.
Tuition Fee: $8900
Material Fee: $240
Textbook Fee: $450
Administrative Fee: $20
Assessment Fee: $70

Apply to Diploma in Managing Customer Relationships

Download DMCR Program Outline