Diploma in Managing Customer Relationships

Diploma in Managing Customer Relationships

INTRODUCTION

The Diploma in Managing Customer Relationships equips students with a comprehensive set of theories, skills, and practices on the most effective ways to manage customer relationships in a business environment. This program includes sales techniques, managing customer expectations, and understanding customers in a North American business setting. Students will gain knowledge through individual and group based instructional models.

Students taking the Diploma are encouraged to add Capstone to their program. This will become mandatory in 2020.

Marketing Essentials
Applied Leadership in the Workplace
Practical Sales Techniques
Practical Business Calculations
Principles of Managing Customer Relationships
Introduction to Canadian Business Management

OBJECTIVES

Upon the completion of this diploma, the successful student will:

have a good understanding of business terms, theories and organizational structure for Canadian business.
be able to use basic mathematics for everyday business calculations.
prepare and execute various customer service strategies.
demonstrate effective communication skills in business writing and business presentations.
recall, generalize and demonstrate leadership skills as they relate to staff management and customer management.
have a good understanding of, and be able to apply marketing strategies to business.

Program Information

Monday to Thursday – 8:45am to 1:50pm
Friday – 8:45am to 11:45am

– Class start and end times may vary as schedules will be modified to accommodate Canadian holidays.

Duration

520 hours of instruction, 26 weeks in duration.

*Please consider reading breaks when planning the duration of your studies.

Admission Requirements

International Students:

Complete high school or be a mature student of 18 years and older.
Reach an IELTS 5.5 (academic) or TOEFL 70 or equivalent or achieve a VGC Level 6 Upper Intermediate or pass the VGC placement test.
Pass an admissions interview

Domestic Students:

Complete high school.
Pass an admissions interview.

Start Dates

2020:
January 27th • February 24th • March 30th • April 27th • May 25th • June 29th• July 27th • August 24th • September 28th • October 26th • November 23rd
2020 Reading Breaks:
March 23rd – 27th • June 22nd – 26th • September 21st – 25th • December 21st – 25th

2021:
January 4th • February 1st • March 1st • April 6th • May 3rd • May 31st • July 5th • August 3rd • August 30th • October 4th • November 1st • November 29th
2021 Reading Breaks:
March 29th – April 2nd • June 28th – July 2nd • September 27th – October 1st • December 27th – 31st

Fees

Registration fee: $150 – Unless already registered as a VGC Student.
Tuition Fee: $8900
Material Fee: $240
Textbook Fee: $450
Administrative Fee: $20
Assessment Fee: $70

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PTIB Approved Program