Diploma in Managing Customer Relationships
The Diploma in Managing Customer Relationships equips students with a comprehensive set of theories, skills, and practices on the most effective ways to manage customer relationships in a business environment. This program includes sales techniques, managing customer expectations, and understanding customers in a North American business setting. Students will gain knowledge through individual and group based instructional models.
Students taking the Diploma are encouraged to add Capstone to their program. This will become mandatory in 2020.
Upon the completion of this diploma, the successful student will:
- have a good understanding of business terms, theories and organizational structure for Canadian business.
- be able to use basic mathematics for everyday business calculations.
- prepare and execute various customer service strategies.
- demonstrate effective communication skills in business writing and business presentations.
- recall, generalize and demonstrate leadership skills as they relate to staff management and customer management.
- have a good understanding of, and be able to apply marketing strategies to business.
Monday to Thursday – 8:45am to 1:50pm
Friday – 8:45am to 11:45am
– Class start and end times may vary as schedules will be modified to accommodate Canadian holidays.
520 hours of instruction, 26 weeks in duration.
*Please consider reading weeks when planning the duration of your studies.
- Complete high school or be a mature student of 18 years and older.
- Reach an IELTS 5.5 (academic) or TOEFL 70 or equivalent or achieve a VGC Level 6 Upper Intermediate or pass the VGC placement test.
- Pass an admissions interview
- Complete high school.
- Pass an admissions interview.
January 4th • February 1st • March 1st • April 6th • May 3rd • May 31st • July 5th • August 3rd • August 30th • October 4th • November 1st • November 29th
- 2021 Reading Week:
• March 29th – April 2nd
• June 28th – July 2nd
• September 27th – October 1st
• December 27th – 31st
January 4th • January 31st • February 28th • April 4th • May 2nd • May 30th • July 4th • August 2nd • August 29th • October 3rd • October 31st • November 28th
- 2022 Reading Week:
• March 28th – April 1st
• June 27th – July 1st
• September 26th – September 30th
• December 26th – 30th
- Registration fee: $150 – Unless already registered as a VGC Student.
- Tuition Fee: $8900
- Material Fee: $240
- Textbook Fee: $450
- Administrative Fee: $20
- Assessment Fee: $70
PTIB Approved Program